Privacy Policy - Coach Matrix

Welcome to Coach Matrix. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We collect the following personal information:

For Coaches

Name, email, phone, country code, address, bio, specialization, profile image, and authentication credentials.

For Parents

Name, email, phone, country code, address, relation to student, and profile image.

For Students

Name, date of birth, address, phone number (optional), and profile image.

1.2 Usage Information

Batch schedules and attendance records
Appointment bookings and history
Notifications and communication preferences
Device information and FCM tokens for push notifications
Authentication tokens and session data

1.3 Automatically Collected Information

Device information (device type, operating system)
IP address and location data (if applicable)
App usage patterns and interactions

2. How We Use Your Information

We use the collected information for the following purposes:

Account Management: To create and manage your account, authenticate your identity, and provide access to our services.
Service Delivery: To connect coaches with students, manage batches, track attendance, schedule appointments, and facilitate communication.
Notifications: To send you important updates about batches, attendance, appointments, and other relevant information via push notifications.
Communication: To enable communication between coaches, parents, and students within the platform.
Improvement: To analyze usage patterns and improve our services, user experience, and app functionality.
Security: To detect and prevent fraud, unauthorized access, and other security threats.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Within the Platform

Coaches can view student and parent information for students in their batches.
Parents can view their children's information, attendance records, and batch details.
Student information is shared with assigned coaches and registered parents.

3.2 Service Providers

We may share information with third-party service providers who assist us in:

Hosting and maintaining our servers
Processing payments (if applicable)
Sending notifications and communications
Analyzing app usage and performance

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Secure authentication using OTP and Firebase authentication
Regular security assessments and updates
Access controls and authentication requirements
Secure storage of passwords using hashing algorithms

                Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
            

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements

When you request account deletion, we will soft-delete your account and associated data. Some information may be retained for legal or regulatory purposes.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access

Review your personal information through the app.

Update

Update your profile information at any time.

Delete

Request account deletion through the app.

Opt-out

Manage notification preferences in settings.

7. Children's Privacy

Our services are designed for managing student information, but the app is intended for use by coaches and parents. Student information is collected and managed by parents and coaches. We do not knowingly collect personal information directly from children under the age of 13 without parental consent.

8. Third-Party Services

Our app may integrate with third-party services, including:

Firebase Cloud Storage Analytics Services

These third-party services have their own privacy policies. We encourage you to review their privacy policies to understand how they handle your information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Cookies and Tracking Technologies

Our web services may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our web services.

12. Contact Us

Get in Touch

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Coach Matrix
Email: privacy@coachmatrix.com
Phone: [Your Contact Number]

We will respond to your inquiries within a reasonable timeframe.

13. Consent

By using Coach Matrix, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.